CX under pressure: New tech, new threats, new mandate
How CX Leaders can carve a new niche in an ever-more challenging operating environment
August 18, 2026
| Free CX Network Webinar Series
As customer expectations continue to rise and channels multiply, organizations need to remain agile to design, manage and scale customer experiences that drive loyalty, efficiency, and long-term value.
New organizational capabilities do more than automate and streamline workflows – they bring about cultural shifts that fundamentally reshape how decisions are made, and by whom.
As a new generation of CX technology promises to deliver frictionless, hyper-efficient experiences, the specialists who have dedicated their careers to exceptional customer outcomes are finding themselves increasingly frozen out of the conversation.
Join All Access: Customer Experience Management to understand how customer leaders can maintain influence, prove value and drive growth in an AI-powered future.
The Future of CX Leadership
Meet your Speakers
Melanie Mingas
Editor-in-chief
CX Network
Jim Tincher
CEO and Founder
Heart of the Customer
Sabina Onwuka
Head of Customer Services
London Borough of Barking & Dagenham
Dan Gingiss
Chief experience maker
The Experience Maker, LLC
Join our Speaker Line Up
Find out how you can join our expert speaker panel and share your case studies and solutions to the global CX community. Download the Series Guide to learn more.
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All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out what's coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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